Privacy Policy

When you use our website or services, you’re letting us know that you’ve read and agreed to the way we handle personal data, as explained in this Privacy Policy. Signing up for an account or interacting with the site means you’re okay with us collecting, using, and carefully sharing your information as described here.

Your Privacy, Our Responsibility

Your personal and health information deserves careful protection. We treat it with the highest level of attention and respect. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

We follow strict privacy regulations, including the Health Insurance Portability and Accountability Act (HIPAA). These standards are designed to keep your information safe, confidential, and handled with care.

We believe in clear communication. If changes are made – due to updated laws or better ways of protecting your data – we will inform you. Privacy protection is a foundation of how we work, not an optional feature.

What We Mean by Personal Information

When we mention personal information, we mean any details that directly identify you or can be tied to you in a meaningful way. This includes both the information you share with us and certain technical data that becomes personal once it’s linked to your identity.

Personal information may include:

• Your full name
• Email address and phone number
• Mailing or billing address
• Account login credentials
• Health or medical details linked to your profile
• Prescription information
• Payment or transaction history
• IP address or device information (when connected to your identity)

Information that has been anonymized, aggregated, or separated from identifying details is not treated as personal information under this policy. Once a data point can no longer be traced back to you, it falls outside the scope of this definition.

How We Collect Your Information

We gather your information thoughtfully, always aiming to support your care and improve your experience.

Here’s how we collect it:

• Direct interactions – When you create an account, place an order, message our team, or speak with a pharmacist, you may share contact details, health updates, or other info.
• Browsing activity – While using our website or app, we may receive health details you provide (like allergies or prescriptions) and technical data such as IP address or browser type.
• Pharmacy use – When you use our services, we collect data like prescription history and past conversations to support your treatment and care.

Every piece of information is handled with care, kept secure, and used only for service-related purposes.

How We Use Cookies

To keep things running smoothly and make your visit feel more personal, our website and app use cookies and tracking technologies. These tiny digital helpers live on your device and quietly do their job in the background – making your experience faster, safer, and a little smarter.

They help recognize when you return, remember your preferences, and make logging in feel effortless. They also let us spot unusual activity that could point to security issues, helping us protect your account in real time. If you’re signed in, cookies create a more tailored experience, adapting to your habits and choices without you lifting a finger.

Your browser gives you the option to control how cookies are used. You’re free to turn them off, though this might limit how well certain features perform or how fluid the experience feels.

To better understand what visitors need and how they move through the site, we also use tools like Google Analytics. It shows us what pages people explore, how long they stay, and what catches their attention – insights we use to shape a cleaner, more helpful platform for you.

How Your Information Helps Us Support You

Every piece of information you share plays a role in shaping a smoother, safer, and more personalized experience on our website. Nothing is collected without reason – everything we use is focused on improving how we serve you.

We rely on your details to manage orders, update your account, activate rewards, and keep the platform running without hiccups. The way you interact with our services also helps us adjust features to better fit your preferences.

Staying in touch matters, too. We use your information to send order updates, reply to your messages, and share important notices. If you have agreed, we may also send you offers, updates, or surveys aligned with your interests.

By looking at broader usage patterns – without tying them to any names – we learn what works, where people get stuck, and how to evolve. These insights help us build a better experience over time.

For those using our pharmacy services, your health remains a priority. We may provide refill reminders, personalized tips, or product recommendations that reflect your needs.

How We Share Your Information

We only share your information when it serves a clear purpose – and always with care and respect for your privacy.

• Legal obligations – Shared in response to court orders, subpoenas, or official government requests when required by law.
• Coordinating your care – Shared with your doctor, insurer, another pharmacy, or health agency to support prescriptions or treatment.
• Trusted service providers – Shared with selected partners who handle payments, system security, refill reminders, or customer support – some based outside the U.S. but bound by strict privacy standards.
• Health or safety risks – Shared with emergency services if there’s a serious, immediate risk to your wellbeing or others.
• Business transitions – Shared during mergers or acquisitions to keep services running without disruption.

When third-party tools are involved, their privacy policies may also apply. We do everything possible to limit sharing and keep your data protected.

Children’s Privacy

Our website and services are built for adults. We do not target or design any part of our platform for individuals under 18, and we actively avoid collecting personal information from minors.

Following the Children’s Online Privacy Protection Act (COPPA), we put safeguards in place to block data collection from anyone under 13. If we discover that a person under 18 has submitted personal details, we remove that information without delay.

We urge parents and guardians to stay engaged with their children’s digital activity. If you suspect a minor has shared information with us, contact us right away – we’ll act quickly to resolve it.

How Long We Keep Your Information

We hold on to your personal information only for as long as it serves a clear purpose – like completing your order, helping with your care, or meeting legal requirements. Once that need passes, we remove it securely or turn it into anonymized data that no longer connects to you.

Sometimes, this anonymized data helps us learn and grow. It may be used to spot trends, improve services, or guide research – all without revealing anything personal about you.

Keeping Your Information Secure

Your privacy is something we take seriously. We use a thoughtful mix of physical security, digital tools, and clear internal procedures to protect your personal data from misuse, loss, or unauthorized access.

That includes keeping sensitive areas locked, limiting access only to those who need it, and using secure systems like encryption and firewalls. Only trained staff and trusted partners have access to your information, and each one is required to follow strict privacy rules and sign confidentiality agreements. Anyone working with electronic health records also agrees to the security terms set by our system providers.

We put real effort into creating a safe environment for your data. Still, no online system is completely without risk. By choosing to use our digital services, you acknowledge that internet-based data sharing carries some level of exposure – but know that we’re constantly working to keep that risk as low as possible.

Links to Other Websites

For your convenience, our website may include links to third-party sites – such as informational resources, payment processors, or partner services. Once you click away and leave our platform, this privacy policy no longer applies.

External websites follow their own privacy rules, and we have no control over how they collect, store, or use your personal information. Some may use cookies, track activity, or request additional data, even if the service appears connected to ours.

To stay informed and in control, we suggest reading the privacy policy of any external site you visit. It’s the best way to understand how your information might be handled and what your options are.

Where We Store Your Information

We store most personal data on secure servers in the United States. In some situations, we team up with reliable partners in other countries – such as for processing payments, managing prescriptions, or providing technical support. When they assist us, your information may be stored or accessed outside the U.S.

Those providers operate under the laws of their own countries, but we only work with companies that meet high standards for privacy and security. We review them carefully and hold them accountable. No matter where your data goes, we stay responsible for keeping it safe.

Your Rights Over Your Information

You’re in control of your personal data, and we’re here to support your choices. Depending on your location and the specific laws that apply, you may have several rights regarding how your information is used, stored, and shared.

Here’s what you can request:

• Access your data – You can ask to see the personal information we’ve collected about you, including account details, order history, and health-related data connected to your use of our services.
• Limit how your data is used – If you prefer not to have your information used in certain ways, such as for marketing or analytics, you can request specific restrictions.
• Opt out of particular uses – You can decline emails, promotional messages, or participation in feedback programs. These preferences can be updated at any time.
• Correct or update your details – If your contact information, health details, or account settings change, you can ask us to make updates so your records stay accurate.
• Transfer your data – You may request that we send a copy of your information to another healthcare provider or service, where technically possible.
• Delete your personal records – You can ask us to permanently remove your data from our systems, unless we’re legally required to keep it for a certain period.

We handle all requests promptly and in line with privacy laws that apply to your region. Our goal is to make it easy for you to stay informed and in control.

Cross-Border Transfer of Personal Information

When you use our services, your personal data may move across borders. It might be processed, stored, or accessed in countries outside your own – such as the United States – where we and our trusted service partners operate.

Local privacy laws can vary. In some regions, government authorities may have the legal right to access data. Still, we put strong safeguards in place to protect your information. That includes contracts requiring all third-party providers to follow strict rules around privacy, security, and confidentiality – no matter where they’re located.

We treat your data with the same care across every border. If you have questions or concerns about how your information is handled internationally, our team is here to help.

Changes to This Privacy Policy

As our services grow and legal requirements shift, we may update this Privacy Policy to reflect those changes. When we make significant updates, we’ll let you know – through notices on the site, email alerts, or messages that appear while you’re using the platform.

We encourage you to check this page occasionally to stay up to date on how we manage your information. By continuing to use our services, you accept the latest version of the policy in effect.

If You Have Questions

If you need to know more about how we handle your information or want to raise a concern, [email protected] is ready to assist. You can reach us through the details provided on our Contact Us page. We’re here to offer support, share clear information, and make sure your experience stays smooth and transparent.